After Sales.

Datasharp's reputation has been founded on quality of service. We substantially supply Local Government, Educational and Medical Establishments and corporate enterprises.

As an agent for the manufacturers, our philosophy is to provide the highest level of technical service and after sales care. We train all of our service engineers and technical staff on every product from every range in order that we can provide total support and the highest standards.

Our current performance is to provide a service engineer to client site, along with maintenance and repair within four hours . Our service response time is four hours guaranteed, this four hours is the time taken to answer the service call and ensure an engineer has made a site visit and repaired the problem with the allotted four hours. We will credit 1000 pages per hour for every hour we dot achieve this target.

In multiple machine locations engineers will conduct a courtesy visit on a monthly basis, and when attending service calls will visit other machine to ensure suitable levels of consumable stock and ensure preventative measures are in place.

All technical and service engineers are trained in computer networking for all of the major computer platforms including NT, Novell, Unix and Apple. All networking of print, fax and scanning devices is carried out by our own team of service engineers. We do not use any third party agent for the installation and maintenance of equipment serviced by our Company.

We are able to supply and service equipment throughout the United Kingdom and Europe via regional offices of the manufacturers and the network of Premier/Gold rated business partners. Preference is given to direct service across Europe though manufacturer's offices and with dealerships where geographically sensible.

All UK and Pan European service is coordinated and controlled by account managers from our offices in Basingstoke.

Performance Measurement

Datasharp works hand in hand with all of its clients to ensure that from conception to installation, our levels of training, service and account management are unrivalled. We enjoy an open communication between ourselves and our customers, ensuring a clear understanding.

We designate Account Managers who will be the central point of contact for all matters. A secondary Account Manager will also be available to cover for absence. Our Account Managers are responsible for ensuring a smooth transition of new for old equipment. They will ensure that all of your staff are fully trained on their new products

Once installed, we will ensure that the machines are performing reliably within their parameters and within the specification for which they were sold. Account Managers are professional sales executives fully trained in computer networking and all possess a fundamental technical knowledge of all products from every range.

Monthly meetings are encouraged between the Account Manager and managerial representatives of the client.

Full reports are provided at regular intervals detailing individual copier usage, reliability and service response times. Where copier usage and reliability are proving problematic, we will recommend changes accordingly, where machines are unreliable within manufacturer specification we will change them for new equipment under our servicing pledge.

We understand that an organisation will make many changes over a three or five year period. Many factors can result in a change of needs and facilities, Account Managers will work closely with clients to ensure that any changes are planned and provided for. Staff movement usually results in the largest change in copy/print volume, therefore equipment can be moved or exchanged to ensure the correct levels of reliability and serviceability.

E-mail: info@datasharp.uk.com