After Sales

Datasharp's reputation has been founded on many years of quality of service. We substantially supply Local Government, Educational and Medical Establishments and corporate enterprises. As Premier agents for the manufacturers, our philosophy is to provide the highest level of technical service and after sales care.

Performance

Our current performance is to provide a service engineer to client site, along with maintenance and repair within four hours. Our service response time is guaranteed. We will credit 1000 pages per hour for every hour we do not achieve this target.

In multiple machine locations engineers will conduct a courtesy visit on a monthly basis, and when attending service calls will visit other machines to ensure suitable levels of consumable stock and ensure preventative measures are in place.

All technical and service engineers are trained in computer networking for all of the major computer platforms including Microsoft and Apple. All networking of print, fax and scanning devices is carried out by our own team of IT technicians and service engineers.

We are able to supply and service equipment throughout the United Kingdom and Europe via regional offices of the manufacturers and the network of Premier rated business partners. Preference is given to direct service across Europe though manufacturer's offices and with dealerships where geographically sensible.

All UK and Pan European service is coordinated and controlled by account managers from our offices in Basingstoke.

Performance Measurement

Datasharp works hand in hand with all of its clients to ensure that from conception to installation, our levels of training, service and account management are unrivalled. We enjoy an open communication between ourselves and our customers, ensuring a clear understanding.

We designate Account Managers who will be the central point of contact for all matters. A secondary Account Manager will also be available to cover for absence. Our Account Managers are responsible for ensuring a smooth transition of new for old equipment. They will ensure that all of your staff are fully trained on their new products

Once installed, we will ensure that the machines are performing reliably within their parameters and within the specification for which they were sold. Remote monitoring interfaces are standard on all device supplied by Datasharp this allows us to remotely monitor and diagnose equipment without posing a threat to network security.

Monthly or Quarterly meetings are encouraged between the Account Manager and managerial representatives of the client.

Full reports are provided in management meetings detailing usage, performance, reliability and service level agreements (SLA's).

We understand that an organisation will make many changes over time. Many factors can result in a change of needs and facilities, Account Managers will work closely with clients to ensure that any changes are planned and provided for. Staff movement usually results in the largest change in copy/print volume, therefore equipment can be moved or exchanged to ensure the correct levels of reliability and serviceability.