Company Services

Datasharp Independent Solutions Ltd services are unique. We can support and assist you through the whole ownership of your device.

Account Management

Datasharp works hand in hand with all of its clients to ensure that from conception to installation, our levels of training, service and account management are unrivalled. We enjoy an open communication between ourselves and our customers, ensuring a clear understanding.

We designate Account Managers who will be the central point of contact for all matters. A secondary Account Manager will also be available to cover for absence. Our Account Managers are responsible for ensuring a smooth transition of new for old equipment. They will ensure that all of your staff are fully trained on their new products

Once installed, we will ensure that the machines are performing reliably within their parameters and within the specification for which they were sold. Remote monitoring interfaces are standard on all device supplied by Datasharp this allows us to remotely monitor and diagnose equipment without posing a threat to network security.

Monthly or Quarterly meetings are encouraged between the Account Manager and managerial representatives of the client.

Full reports are provided in management meetings detailing usage, performance, reliability and service level agreements (SLA's).

We understand that an organisation will make many changes over time. Many factors can result in a change of needs and facilities, Account Managers will work closely with clients to ensure that any changes are planned and provided for. Staff movement usually results in the largest change in copy/print volume, therefore equipment can be moved or exchanged to ensure the correct levels of reliability and serviceability.

Training

We strongly believe that Training is the most important part of the installation process. Full staff training can account for a far more reliable service for both parties.

As part of the installation process Account Managers will organise several training sessions with varying levels of intensity.

We recommend that each user location have two "key operators" these members of staff will be responsible for levels of paper and toner etc and will report any malfunctions.

In addition Key Operators will receive training from our engineers on the removal of misfed paper, the refilling and emptying of toner, an understanding of service malfunction codes and the ability to disable areas of the machine in the event of malfunction.

Our training philosophy is to maximise in house knowledge and skills in an effort to minimise machine downtime. We do not encourage members of your staff to act as engineers and do our job for us but where appropriate self-help can save time and expense for both parties and provide a better understanding of the machines capabilities for your staff.

If you wish to provide Key Operator training to all staff this would be welcomed, otherwise all staff will receive an in-depth knowledge of the various features and facilities that can be offered by Digital technology, this will in the main provide features and benefits that staff are not currently accustomed to.

The control panels and printer drivers are uniform for both the Canon & Ricoh product ranges. Therefore in multiple machine locations staff will have an immediate knowledge of the essential functions.

Training will commence at the time of installation for all staff. In addition we will return at regular intervals to ensure that everybody is satisfied with the functions and performance of their respective machines.

A timetable of training will be provided by the Account Manager, initially training will cover the machine basics and will develop on the second visit to intermediate knowledge and on the third occasion for Key Operator knowledge. We recommend training in stages to build the users knowledge gradually. If you wish all three stages can be accomplished in a single visit.

Both service engineers and account managers will be on hand throughout the period of ownership.

We actively encourage ongoing training and are happy to provide regular training for staff which can be especially useful when new staff join the Company.

All training is provided free of charge

Delivery Value for Money

In our industry we believe that delivering value for money should be a combination of good levels of service coupled with a reasonable pricing structure.

We have selected products from the Ricoh and Canon range which are currently globally ranked number one and number two respectively for units sold. We have chosen these products from a serviceability viewpoint we are assured of fast delivery times for machines and associated spares, good levels of stock availability, high caliber training courses and industry leading environmental initiates.

We are aware that some of our competitors offer lower pricing however, we believe that this is to the determent of the quality of the product and service.