Device Maintenance

Datasharp Independent Solutions Ltd understands how your business is affected when a printer, copier or fax machine breaks down. Our aim is to get you back in business as quickly as possible.

We are an established company for over 20 years, specialising in repairs, services and supply for all types of photocopiers, printers and facsimiles.

We offer fast, efficient, on-site service and repairs including:

4hr response time
All parts carried for convenience
Professional service and advice

Cover yourself against unnecessary delays and downtime with a unique Maintenance Contract.

An individual contract covers each printer for call out charges, labour, parts and callouts and discount rates available for multiple machine contracts.

Included:
All call-outs - No hidden costs
All labour - No time related additional costs
All spare parts - Only genuine parts are fitted to maintain reliability
All preventative maintenance - Regular servicing reduces downtime
Target response time 4 hours - Quick response means no backlog of work
Qualified technicians - Experienced technicians reduce downtime
First time fix ratio 98% - Low recall rates maximise up-time
Local technicians - Maintains response time, keeps continuity
Customer training programme - For the life of the equipment
Training programme - to maintain efficiency and save you time
Dedicated parts stock in cars - 98% of the time we can fix on first visit reducing downtime
National spares distribution - Minimising technician request time, reducing fix time, shortening delays
First contact fault finding - Can eliminate basic calls, saving time

Maintenance Contract Packages:

GOLD
All parts
All labour
All consumables
1 scheduled maintenance check every 3 months
No callout fee

SILVER
All labour
1 scheduled maintenance check every 3 months
No callout fee

BRONZE
1 scheduled maintenance check every 3 months
No callout fee

If you require more information on the contracts we provide please feel free to contact us.